Always Lux works to process and ship orders as quickly and efficiently as possible. Shipping options, rates, and estimated delivery times may be displayed during checkout based on the destination and shipping method available for your order.
Once an order has been shipped, customers will receive shipping confirmation and tracking information when tracking is available. Carrier tracking may require some time to update after a shipping label is created.
Estimated delivery dates are estimates only and are not guaranteed. Delays may occur because of carrier delays, weather, holidays, high shipping volume, incorrect addresses, customs, or other circumstances outside the control of Always Lux.
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. Once an order has been shipped, we may not be able to change the delivery address.
Always Lux is not responsible for delays caused by the shipping carrier. If tracking shows an unusual delay, missing package, or delivery issue, please contact us and we will assist you with the available carrier information.
If a package is returned to Always Lux because of an incorrect or incomplete address, failed delivery attempt, or refusal of delivery, additional shipping charges may apply before the package can be shipped again.
At this time, shipping availability depends on the destinations offered at checkout. Any applicable shipping costs will be shown before the customer completes their purchase.